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　　分類: 图书,进口原版书,经管与理财 Business & Investing ,

作者： Kerry Patterson 著

出 版 社： Oversea Publishing House

出版时间： 2004-8-1字数：版次： 1页数： 284印刷时间： 2004/08/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780071446525包装： 平装编辑推荐

作者简介：Kerry Patterson

Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations.

内容简介

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating. They're costly—sapping organizational performance by 20-50 percent and accounting for up to 90 percent of divorces. drawn from over 20,000 hours of real-life observations to increase confidence in facing tough issues. Learn to:

Permanently resolve failed promises and missed deadlines

Transform broken rules and bad behaviors into productive accountability

Strengthen relationships while solving problems

目录

Foreword xiii

Preface xvii

Acknowledgments xviii

Introduction: What's a Crucial Confrontation?

And Who Cares?

Part One: Work on Me First

What to Do before aCrucial Confrontation

Ch. 1: Choose What and If

How to Know What Crucial Confrontation to Hold and If You Should Hold It

Ch. 2: Master My Stories

How to Get Your Head Right before Opening Your Mouth

Part Two: Confront with Safety

What to Do during a Crucial Confrontation

Ch. 3: Describe the Gap

How to Start a Crucial Confrontation 83

Ch. 4: Make It Motivating

How to Help Others Want to Take Action 113

Ch. 5: Make It Easy

tow to Make Keeping Commitments (Almost) Painless

Ch. 6: Stay Focused and Flexible

What to Do When Others GetSidetracked, Scream, or Sulk

Part Three: Move to Action

What to Do after a Crucial Confrontation

Ch. 7: Agree on a Plan and Follow Up

How to Gain Commitment and Move to Action

Ch. 8: Put It All Together

How to Solve Big, Sticky, Complicated Problems

Ch. 9: The Twelve "Yeah-Buts"

How to Deal with the Truly Tough

Appendix A: Where Do You Stand? A Self-Assessment for MeasuringYour Crucial Confrontation Skills

Appendix B: Six-Source Diagnostic Questions The Six-Source Model

Appendix C: When Things Go Right

Appendix D: Discussion Questions for Reading Groups

Notes

Index

 

 

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