酒店服务英语（新版）
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作者： 潘桂君 主编
出 版 社： 中国商业出版社
出版时间： 2007-7-1字数：版次： 2页数： 178印刷时间：开本： 16开印次：纸张：I S B N ： 9787504451439包装： 平装内容简介
本书是根据部颁教学大纲和行业最新规范的要求，由多所商贸旅游职业院校老师精心编写而成的。
本书内容主要由七大部分组成，针对酒店前厅服务与接待、客房服务与管理、餐厅服务与管理、酒吧服务日常用语、健身康乐服务日常用语、商务中心服务接待用语以及总部经营管理用语等。每个单元均附有复习思考题。该书内容丰富，图文并茂，系统完整，使英语与酒店服务专业课程有机结合。
本书可作为中、高级职业院校酒店服务与管理专业师生的教学教材，也可供现代酒店员工培训选用。
目录
Part one Courtesy English
Unit 1 Introduction
Unit 2 Greetings
Unit 3 Parting
Unit 4 Requests (Thanks) and Responses
Unit 5 Asking the way
Part two The Front Office
Unit 1 Room Reservations
Unit 2 Check In
Unit 3 Information Desk
Unit 4 Bell Service
Unit 5 The Front Cashier
Part three Housekeeping Department
Unit 1 Guiding Guests To Their Rooms
Unit 2 Make-up Service
Unit 3 Providing Service For Guests
Unit 4 Wake-up Call Service
Unit 5 Laundry Service
Part four Food and Beverage Service
Unit 1 Restaurant Reservations
Unit 2 Taking Orders
Unit 3 Breakfast
Unit 4 At a Chinese Restaurant
Unit 5 Buffet and Room Service
Part five Tending At The Bar
Unit 1 Serving Cocktails
Unit 2 Ordering Wines
Unit 3 Public Relations
Unit 4 Training The Bar Waiters
Part six Dealing With The Complaints
Unit 1 Complaining About The Restaurants
Unit 2 Complaining About The Housekeeping
Unit 3 Complaining About Other Services
Part seven Other Services
Unit 1 Shopping Center
Unit 2 Business Center
Unit 3 Sports Activities
Unit 4 Recreation
Appendices
Ⅰ. Hotel Organization Chart (饭店机构表)
Ⅱ. Useful Words & Expressions for Restaurant(餐厅服务英语常用词汇和句子)
Ⅲ. Useful Words & Expressions for Bar Service(常用词汇和句子)
Reference
