Advanced Facilitation Strategies: Tools & Techniques To Master Difficult Situations设施高级战略：应对艰难局面的工具与技能
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作者： Ingrid Bens著
出 版 社：
出版时间： 2005-8-1字数：版次： 1页数： 248印刷时间： 2005/08/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780787977306包装： 平装内容简介
From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors.
Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs roaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.
作者简介
Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.
目录
Introduction
1 Advanced Strategies Overview
Your Personal Philosophy of Facilitation
The Three Levels of Competence
Where Are You Now?—Self-Assessment
The Power of Your Presence
Personal Projection Assessment
What is OD?
Working as a Consultant
Two Forms of Consulting
Expanding Your Power Base
Gaining the Authority to Facilitate
Losing the Facilitator Role
Maintaining and Regaining the Role
The Two Types of Interventions
Deepening Your Process Responses
Managing the Role of Leaders
When the Boss is in the Room
Enhancing Your Questioning Skills
Asking Complex, High Quality Questions
Advanced Facilitation in Action
Advanced Skills Observation Sheet
Debriefing Your Experience
The Five Rules of Facilitation
2 The Complexities of Decision Making
Shifting Group Focus from “What” to “How”
Decision Dilemma #1 – Lack of Clarity About Whether the Group Is Making Decisions
Decision Dilemma #2 – Lack of Clarity About Empowerment
Decision Dilemma #3 – Confusion About Which Decision-Making Method to Use
Decision Dilemma #4 – Use of Positional Processes
Decision Dilemma #5 – The Presence of Group Think
Decision Dilemma #6 – Lack of Techniques to Overcome Blocks to Agreement
Decision Dilemmas Summary Chart
More on Decision-Making Options
More on Compromise
Overcoming Problems with Compromise
More on Majority Voting
Overcoming Problems with Majority Voting
More on Multivoting
Overcoming Problems with Multivoting
More on Consensus Building
Comparing Consensus and Consensus Building
Overview of the Consensus-Building Process
Overcoming Problems with Consensus Building
Tools Overview
The Decision-Making Roadmap
Decision-Making Checklist
Decision Effectiveness Exit Survey Elements
Decision Effectiveness Survey
3 Conflict Management Strategies
Operating Under Mistaken Assumptions
The Importance of Making Interventions
Knowing When to Intervene
Nine Ways to Intervene
The Art of Positive Confrontation
Monitor Your Self-Talk
When Nothing Works!
Conflict Senerios:
1 Role Confusion – What’s a facilitator?
2 The Personal Attack – Who are you anyway?
3 Lack of Authority – You can’t facilitate me!
4 Unclear Meeting Goal – What’s this about?
5 Agenda Overload – We’re going to discuss all that!?!
6 Mistaken Assumptions – Who told you that?
7 Hidden Agendas – Wish we were talking about the real issues
8 Resistance and Lack of Buy-in – What’s in it for me?
9 Resistance to Process – Don’t fence us in!
10 Lack of Norms – We don’t need rules!
11 Ignoring Group Norms – Oh those rules!
12 The Over-Participant – And furthermore
13 The Under-Participant – I have nothing to add!
14 The Positional Debate – I’m right; you’re wrong!
15 The Joker – Aren’t I Funny!
16 Side-Chatters – Psst, Psst, Psst
17 Side-Trackers – On another note
18 Blocking – I simply won’t support this decision
19 Unresolved Conflicts – This goes way back!
20 Cynicism – Why bother!
21 Sarcasm – This is typical of you!
22 Stuck – Are we still talking about that?
23 Conflict Erupts – Let me tell you how I really feel!
24 A Member Storms Out – I’m not listening to this!
25 Unwilling to Take Responsibility – I’m not doing it!
26 Losing Authority – Have I lost you?
27 Blocked Consensus – Why can’t we agree?
28 Lack of Closure – Let’s finish this later
29 Lack of Feedback – Let’s talk later!
30 Lack of Follow-Through – Nothing ever happens!
4 Consulting Strategies for Facilitators
5 Essential Processes for Facilitators
