Getting Action from Organizational Surveys: New Concepts, Technologies, and Applications组织考察与行动：新观念、技术与应用

作者： Allen I. Kraut著

出 版 社：

出版时间： 2006-9-1字数：版次： 1页数： 632印刷时间： 2006/09/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780787979379包装： 精装内容简介

Getting Action from Organizational Surveys provides the information industrial/organizational psychologists and human resource professionals need to put survey results into action—action that gets results. Edited by organizational survey pioneer Allen I. Kraut and contributed to by leading-edge practitioners, this comprehensive volume outlines new concepts to the survey lexicon, new methods of collecting and delivering results, new applications to various organizational situations, and new perspectives on how to look at and understand surveys and their place within organizations.

目录

Foreword

Preface

Acknowledgments

The Authors

1 Moving the Needle：Getting Action After a Survey

Part One：New Concepts

2 Connecting Employee Satisfaction to Business Unit Performance

3 Employee Experiences and Customer Satisfaction：Toward a Framework for Survey Design with a Focus on Service Climate

4 Strategic Surveys：Linking People to Business Strategy

5 The Importance ofTakingAction，NotJust Sharing Survey Feedback

6 Organizational Surveys as Leverage for Organization Development and Change

7Using Linkage Research to Drive High Performance: A Case Study in Organization Development

Part Two: New Technologies

8Online Surveys: Critical Issues in Using the Web to Conduct Surveys

9Online Reporting: Real Time, Real Impact,Real Opportunities

10What Did They Really Mean? New and Emerging Methods for Analyzing Themes in Open-Ended Comments

11Pulse Surveys: A Limited Approach with Some Unique Advantages

12Oversurveying: Causes, Consequences,and Cures

13Understanding Nonresponse and Facilitating Response to Organizational Surveys

14Relative Weights of Predictors: What Is Important When Many Forces Are Operating

15National Norms Versus Consortium Data: What Do They Tell Us?

16Preparing and Presenting Survey Results to Influence Audiences

17How to Create Presentations That Spark Action

Part Three: New Applications

18Measuring Employee Opinions During Mergers and Acquisitions

19Leveraging Employee Surveys to Retain Key Employees: A Means to an End

20Driving Change Around the World: Employee Surveys in Global Organizations

21Building an Inclusive Culture: The Communicating Managers Program

22Reengaging Employees During Turbulent Times

23Best Company Lists: Using Survey Data to Assess, Recognize, and Reward Organizations

24An Executive and a Survey Model:A Follow-Up Action Success Story

Name Index