Beyond Transfer of Training: Engaging Systems to Improve Performance超越训练迁移：改善业绩的吸引人的系统
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作者： Mary L. Broad 著
出 版 社：
出版时间： 2005-9-1字数：版次： 1页数： 255印刷时间： 2005/09/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780787977481包装： 精装内容简介
Did you know that an average of only 100f training resulted in changing or enhancing an employees performance on the job. So, why train? Picking up where her first book, the landmark Transfer of Training, left off (and retaining some of the most salient sections and strategies), this completely updated take on the topic shows trainers and performance professionals how to:
Gain and maintain effective performance in complex systems.
Find and engage clients and stakeholders in transfer of learning efforts.
Support transfer of learning in E-environments.
Evaluate the success transfer of learning interventions.
Order your copy of this essential guide today!
Since it was first published in 1992, Transfer of Training has become a landmark book in the development and application of training and performance improvement interventions. Beyond Transfer of Training; Engaging Systems to Improve Performance moves beyond that classic work and integrates the challenges of today's complex systems into its guidelines, flowcharts, examples, checklists, and case studies. Written by acclaimed international consultant Mary Broad (coauthor of Transfer of Training), this important book is an essential guide that offers a solid foundation and the tools needed to help key stakeholders in complex organizations achieve the desired workforce performance and organizational results.
作者简介
Mary L. Broad is an international consultant who works with public and private sector organizations to improve the payoff from investments in training and other performance improvement initiatives. Clients have included the Georgia State Department of Human Resources, Pfizer Pharmaceuticals Group, and the National Weather Service.
目录
List of Figures, Exhibits, and Tables
Preface
PART 1: ESTABLISHING THE FOUNDATION FOR PERFORMANCE IMPROVEMENT IN COMPLEX SYSTEMS
1 Organizations as Complex Systems
Living and Working in Complex Systems
Moderately Complex Systems
Highly Complex Systems
Summary of This Chapter
Suggestions for Further Reading
2 Stakeholders and Support for Performance
Performance and Performers
Stakeholders in Performance
Organizational Factors That Support Performance in Complex Systems
Summary of This Chapter
Suggestions for Further Reading
3 The Performance Consultant
The Role of the Performance Consultant
The Human Performance Technology (HPT) Process
Organizations as Complex Systems
Partnering and Consulting with Other Stakeholders
Summary of This Chapter
Suggestions for Further Reading
PART 2: TOOLS FOR STAKEHOLDERS TO IMPROVE PERFORMANCE
4 Developing Stakeholder Strategies to Improve Performance
Low Performance Levels Following Training Interventions
Stakeholder Support for Performance
Recommended Stakeholder Strategies to Support Performance
Summary of This Chapter
Suggestions for Further Reading
5 Evaluation to Measure and Support Performance
Evaluation as a Tool to Measure and Support Performance
Levels of Evaluation of Training Interventions
The Role of Evaluators in Supporting Learning and Performance
Summary of This Chapter
Suggestions for Further Reading
6 Partnering and Consulting with Managers
Establishing Partnering Relationships with Managers
Consulting with Managers on a Performance Improvement Intervention
Supporting the Performance of Stakeholders in Performance Improvement Interventions
Summary of This Chapter
Suggestions for Further Reading
PART 3: APPLICATIONS OF PERFORMANCE IMPROVEMENT IN REAL-WORLD SYSTEMS
7 Sleuthing Out Performance Consulting’s Best Partners (Julie S Hile)
The Call for Performance Consultants’ Best Stakeholders
Lessons Learned from the Performance Consulting/S&H Partnership
The Canadian National Railway U.S Operation’s Safety Rule Book Revision Process
Summary of This Chapter
Suggestions for Further Reading
8 Implementing Transfer of Learning to Performance in a Complex International System (Richard L Sullivan)
An International Complex System
Moving from Training to Performance Improvement
Transfer of Learning to Performance
The Case of Improved Infection Prevention Practices
Summary and Lessons Learned
Suggestions for Further Reading
9 e-Learning and Support for Performance (Kenneth W Finley, Jr.)
What Constitutes e-Learning
Current e-Learning State of the Art
e-Learning Enablers and Disablers
Stakeholder Support for Transfer of e-Learning to Performance
Summary of This Chapter
Suggestions for Further Reading
Glossary
References
Index
About the Authors
Pfeiffer Publications Guide
