Facilitating with Ease!: Core Skills for Facilitators, Team Leaders and Members, Managers, Consultan轻松方便！服务性企业、团队领导与成员、经理人、顾问与培训师的核心技术
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作者： Ingrid Bens 著
出 版 社：
出版时间： 2005-4-1字数：版次： 1页数： 214印刷时间： 2005/04/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780787977290包装： 平装编辑推荐
作者介绍：Ingrid Bens
Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.
内容简介
Facilitating with Ease! is an updated version of the best-selling resource that offers easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. Complete with worksheets on CD-ROM that can be customized to fit your personal needs, it's a complete facilitation workshop in a take-home format. Facilitating with Ease! shows you how to run productive meetings with skill and authority and includes the information needed to train others in your organization to become confident facilitators as well. The book is filled with dozens of exercises, surveys, and checklists that can be used to transform anyone into an effective facilitator.
目录
Introduction
Chapter 1: Understanding Facilitation
What Is Facilitation?
What Does a Facilitator Do?
What Do Facilitators Believe?
What Are Typical Facilitator Assignments?
Differentiating Between Process and Content
Core Practices Overview
Focus on Questioning
Questioning Formats
Sample Probing Questions
The Language of Facilitation
The Rules of Wording
Managing the Flip Chart
What Does Neutral Mean?
How Assertive Can a Facilitator Be?
Who Can Facilitate?
Balancing the Roles of Leader and Facilitator
Wearing More Than One Hat
Role Dilemmas
Facilitation in the Classroom
Facilitation As a Leadership Style
Best and Worst Facilitator Practices
Facilitator Behaviors and Strategies
Facilitation Cue Card
Core Practices Observation Sheet
Process Flow Observation Sheet
Facilitation Skill Levels
Facilitation Skills Self-Assessment
Chapter 2: Facilitation Stages
1.Assessment and Design
2.Feedback and Refinement
3.Final Preparation
4.Starting a Facilitation
5.During a Facilitation
6.Ending a Facilitation
7.Following Up on a Facilitation
Chapter 3: Knowing Your Participants
Conducting an Assessment
Group Assessment Survey
Comparing Groups to Teams
Understanding Team Stages
Forming
Storming
Norming
Performing
Facilitation Strategies Chart
Team Effectiveness Survey
Chapter 4: Creating Participation
Creating the Conditions for Full Participation
Removing the Blocks to Participation
Create Buy-In
Manage the Participation of Leaders
Create Targeted Norms
High-Participation Techniques
Group Participation Survey
Encouraging Effective Meeting Behaviors
Group Behaviors Handout
Observing Group Behaviors in Action
Peer Review
Peer Review Worksheet
Chapter 5: Effective Decision Making
Know the Four Types of Conversations
The Four Levels of Empowerment
Clarifying the Four Empowerment Levels
Shifting Decision-Making Paradigms
The Six Decision-Making Options
Decision Options Chart
The Importance of Consensus
Things to Watch for in Decision Making
Effective Decision-Making Behaviors
Steps in the Systematic Consensus-Building Process
Consensus Building Worksheet
Symptoms, Causes and Cures of Poor Decisions
Decision Process Survey
Chapter 6: Facilitating Conflict
Chapter 7: Meeting Management
Chapter 8: Process Tools for Facilitators
Chapter 9: Process Designs
Session Planning Worksheet
About the Author
Acknowledgments
Bibliography
How to Use the Accompanying CD-ROM
