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　　分類: 图书,进口原版书,经管与理财 Business & Investing ,

作者： Michael Betrus著

出 版 社： Oversea Publishing House

出版时间： 2005-9-1字数：版次： 1页数： 137印刷时间： 2005/09/01开本： 大32开印次： 1纸张： 胶版纸I S B N ： 9780071454063包装： 平装内容简介

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

Ways to enhance customer service in any business

Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture

The best answers to a wide range of interview questions

Tips for documenting performance issues and conducting face-to-face reviews

The ideal reference for anyone trying to create the most professional and polished cover letter possible, this book offers phrases that help create a strong first impression for prospective employers.

目录

Part Ⅰ:Cover Letter Basics

Introduction

Formatting a Cover Letter and E-mail

Broadcast Letters

Consultative Sales Approach

Consultative Approach Cover Letters

Sample Letters for Many Occasions

Internet Job Posting Responses

Tips

Part Ⅱ:Perfect Management Phrases

Coaching Phrases

Managing Conflict

High Employee Satisfaction

Part Ⅲ:Inividual Performance Phraese

Cost Reduction

Negotiation

Oral Presentations

Organizational Skills

Problem Solving

Time Management

Written Skills

Part Ⅳ:Job-Search-Related Phrases

Follow-Up

Internal Job Search

Networking

Reference Letters

Requesting Career Advice

Resignation

Thank-You Letters

Additional Resources

Action Verbs

 

 

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