物流专业英文文献选读
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作者： 钱叶梅，龚红霞编著
出 版 社： 中国物资出版社
出版时间： 2009-5-1字数：版次： 1页数： 352印刷时间：开本： 16开印次：纸张：I S B N ： 9787504730114包装： 平装编辑推荐
本书在广泛研究国外物流发展现状的基础上，精选了一些专业英文文献，力求反映物流行业的发展全貌，使读者通过对本书的学习能把物流专业英语和物流最新专业知识结合起来，不仅能掌握大量专业英语词汇和术语及其表达方法，而且能学习权威专家最新的研究成果，使专业知识和英文水平同步提高。
内容简介
21世纪的物流教育需求逐步深入，教材体系也必须不断推陈出新，才能适应物流行业蓬勃发展的局面。为此，我们组织编写了“商等院校物流专业精品系列教材”。这套教材体系上围绕体科目，内容上与时俱进，注重理论与实践的紧密结合，突出作业流程及实践技术的可操作性。可作为高校物流工程与物流管理专业的教材及参考书，也可作为物流领域从业人员的自学用书和工具书。
目录
Chapter 1 An Introduction to Logistics
1.1 Basic knowledge preparing
1.1.1 History
1.1.2 What is logistics
1.1.3 Evolution of the logistics management concept
1.2 Logistics system
1.2.1 Elements of logistics
1.2.2 Activities of logistics system
1.3 The new logistics management paradigm
1.3.1 The internet B2B economy
1.3.2 Reverse logistics
1.3.3 Real-time logistics event management
1.3.4 Technology solutions provide visibility
Words and terms
Notes
Exercises
After-class reading
Chapter 2 Customer Service
2.1 Surroundings introduction
2.1.1 The marketing perspective
2.1.2 Quality of service
2.1.3 Case study
2.1.4 Customer loyalty
2.2 Basic knowledge preparing
2.2.1 The role of customer service
2.2.2 Concept of customer service
2.2.3 The components of customer service
2.2.4 Customer service policy
2.3 Service level
2.3.1 Defining customer service objectives
2.3.2 Service level and cost
2.3.3 Setting service standards
2.3.4 Measuring customer service
Words and terms
Notes
Exercises
After-class Reading
Chapter 3 Warehouse Management
3.1 Basic knowledge preparing
3.1.1 The role of warehouses
3.1.2 Types of warehouse or distribution
3.1.3 Warehouse operations
3.1.4 The functionality of warehouse
3.2 Warehouse management
3.2.1 Warehouse costs
3.2.2 Warehouse decision
3.2.3 Objective and principles of good warehouse design and management
3.2.4 Strategic issues affecting warehousing
3.2.5 Modem warehouse
Words and terms
Notes
Exercises
After-class reading
Chapter 4 Inventory
4.1 Basic knowledge preparing
4.1.1 Role of inventory and functionality
4.1.2 Types of stock-holding
4.1.3 Inventory costs
4.1.4 Inventory goals
4.2 Inventory replenishment systems
4.2.1 Reorder quantities
4.2.2 Demand forecasting
4.3 Inventory management
4.3.1 Problems with traditional approaches to inventory planning
4.3.2 Different inventory requirements
4.3.3 The lead-time gap
4.3.4 The problems of high levels of inventory and the approache:
4.3.5 Analyzing time and inventory
Words and terms
Notes
Exercises
After-class reading
Chapter 5 Transportation
Chapter 6 Logistics Information
Chapter 7 Supply Chain Management
Chapter 8 Logistical Strategy
Chapter 9 Outsourcing Logistics
Chapter 10 International Logistic
Chapter 11 Global Logistics
Chapter 12 Performance Measurement in Supply Chain
Chapter 13 New Directions in Logistics
Glossary
References
