DEALING W/PEOPLE YOU CAN'T STAND(如何对付难缠的人？)
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作者： Dr.Rick Brinkman 等著
出 版 社： McGraw-Hill
出版时间： 2002-12-1字数：版次： 1页数： 226印刷时间： 2002/02/01开本：印次： 1纸张： 胶版纸I S B N ： 9780071379441包装： 平装编辑推荐
作者介绍Dr. Rick Brinkman and Dr. Rick Kirschner ：
Dr. Rick Brinkman and Dr. Rick Kirschner are naturopathic physicians, professional speakers, and trainers, and the coauthors of the bestselling audio and video tapes How to Deal with Difficult People, which have sold more than 300,000 copies. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.
内容简介
With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
目录
Acknowledgments
Introduction
Part1.Getting to Know the People You Can`t Stand
1.The 10Most Unwanted List
2.The Lens of Understanding
3.The Road to Hell Is Paved with Good Intentions
Part2. Surviving through Skillful Communication
4.From Conflict to Cooperation
5.Listen to Understand
6.Reach a Deeper Understanding
7.Speak to Be Understood
8.Get What You Project and Expect
Part 3.Bringing Out the Best in people at Their Worst
9. The tank
10. The sniper
11.The Know-It-All
12.The think-they-know-it-all
13.The Grenade
14.The Yes Person
15.The Maybe person
16.The Nothing Person
17.The No Person
18.The Whiner
19.What if people Can`t stand you?
Part4.Communication in a Digital Age
20.Communication and the Challente of Technology
21.The Eight Ounces of Prevention in Phone Communication
22.The Eight Ounces of Prevention in E-MailCommunication
Afterword
Appendix:How TO Change Your Attitude
